Refund policy

Last updated: July 28, 2026

We want you to feel good about what you ordered. If something is not right, contact us before sending it back so we can give you the correct instructions.

Return window

You may request a return within 30 days of delivery. To be eligible, an item must be unused, unplayed, clean, undamaged, and in its original packaging with all tags, accessories, and inserts included. Proof of purchase is required.

Paddles with play marks, surface wear, grip wear, edge-guard scuffs, removed protective material, or other signs of use are not eligible for a standard return unless the issue is a confirmed manufacturing defect.

Items that cannot be returned

Gift cards
Final-sale items
Used or opened balls, grips, overgrips, protective tape, and other consumable items
Personalized or specially ordered items
Items damaged by misuse, improper storage, heat, moisture, modification, or ordinary wear

Start a return

Use our Contact page and include your order number, the item you want to return, and the reason for the return. Wait for authorization and return instructions before shipping anything. Returns sent without authorization or to the wrong address may be delayed or refused.

Return shipping

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges are not refundable. If we sent the wrong item or the item arrived damaged, contact us before shipping it so we can review the order and provide the correct next step.

Use a trackable shipping service and pack the item securely. We are not responsible for return packages that are lost or damaged in transit.

Damaged, defective, or incorrect items

Contact us as soon as possible after delivery and include clear photos of the item and packaging. Do not throw away the product, packaging, or shipping materials until the issue is resolved.

Manufacturer-defect claims may be handled under the brand's warranty process. Warranty coverage and registration requirements vary. See our Warranty and Product Support page.

Refunds

We will inspect authorized returns after they arrive. Approved refunds are issued to the original payment method, usually within 5 business days after inspection. Your bank or card issuer may need additional time to post the refund.

If an item is returned in a condition that does not meet this policy, we may reduce or deny the refund where permitted by law.

Exchanges

The fastest way to get a different item is to complete an approved return and place a new order. This helps avoid inventory changes while a return is in transit.

Order cancellations

Contact us right away if you need to cancel or change an order. We will try to help, but an order cannot be canceled once it has been processed or shipped.