Shipping policy

Last updated: July 28, 2026

Order processing

Most in-stock orders are prepared within 1 to 3 business days. Orders are not processed on weekends or major holidays. High-volume periods, supplier delays, address questions, or payment reviews may add time.

If an item has a longer lead time, preorder date, or special shipping note, we will show it on the product page or contact you before shipment.

Shipping rates and availability

Available shipping methods, prices, and estimated delivery times are shown at checkout based on your delivery address and the items in your order. An address is eligible only when Shopify presents a shipping option at checkout.

Delivery estimates are carrier estimates and are not guaranteed arrival dates.

Tracking

When tracking is available, it is sent to the email or phone number used at checkout. Tracking can take up to 24 hours to begin showing movement after the carrier receives the package.

Split shipments

Orders with multiple items may ship in more than one package. You will receive tracking information for each package when available. You will not be charged extra shipping because we chose to split the shipment.

Address changes

Review your shipping address before submitting the order. Contact us immediately if you notice an error. We will try to help, but we cannot change an address after an order has been processed or shipped.

Additional carrier charges caused by an incorrect or incomplete address may be the customer's responsibility.

Carrier delays and weather

Once a package is with the carrier, delays caused by weather, service interruptions, peak volume, or other carrier issues can occur. We will help you review the tracking and available next steps, but carrier delays are outside our direct control.

Packages marked delivered

If tracking shows delivered and you cannot find the package, check the delivery area, household members, neighbors, parcel lockers, and any carrier delivery photo or note. Then contact the carrier. If it is still missing, use our Contact page and include your order number and tracking number.

Damaged packages or missing items

Contact us as soon as possible and keep the product, packing materials, and shipping box. Include clear photos of the outside of the package, the shipping label, the internal packaging, and the item.